They can remotely access your system to help alleviate difficulties: The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. If you have not previously done one now is a good time. While doing the recovery there is an option to backup your personal files. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. I appreciate your efforts to try and resolve the issue. You for posting on the HP Support Community.
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